Privacy Policy

Last Updated: September 2026

At Pallabi’s Closet, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through the Pallabi’s Closet website, online orders, customer accounts, customer-support communications, and other interactions with our brand.

Pallabi’s Closet may update this Privacy Policy from time to time to reflect changes in our business, technology, or applicable laws.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

This may include:

• Full name

• Email address

• Mobile or WhatsApp number

• Billing and shipping address

• Account login information

• Order and purchase history

• Preferences or information you voluntarily provide to us

Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

We generally do not store complete debit-card, credit-card, banking, or other sensitive payment credentials on our own systems unless necessary and legally permitted.

Communication Information

When you contact us through email, WhatsApp, social media, contact forms, or other channels, we may retain relevant information from those communications in order to respond to you and provide customer support.

Technical Information

When you use our website, certain technical information may automatically be collected, such as:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Approximate usage information

• Date and time of website activity

3. How We Use Your Information

We may use your information to:

• Process and deliver your orders;

• Create and manage customer accounts;

• Confirm payments and transactions;

• Provide customer support;

• Respond to enquiries and requests;

• Process returns, exchanges, refunds, and cancellations;

• Improve our products, website, and customer experience;

• Communicate important information regarding your orders;

• Send promotional communications where permitted and, where required, with your consent;

• Prevent fraud, misuse, and unauthorized transactions;

• Maintain website security;

• Comply with applicable laws and legal obligations; and

• Protect our rights and legitimate business interests.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us:

• Remember your preferences;

• Keep items in your shopping cart;

• Maintain your login session;

• Understand website traffic and performance;

• Improve website functionality; and

• Provide relevant marketing or promotional experiences, where applicable.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Payment gateway and payment-processing providers;

• Courier and logistics partners;

• Website hosting and technology providers;

• Customer-support and communication providers;

• Analytics and website-performance providers;

• Marketing or advertising service providers, where applicable;

• Professional advisers; and

• Government authorities or law-enforcement agencies where required by law.

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal requirements.

6. WhatsApp, Instagram, Facebook & Other Platforms

Pallabi’s Closet may communicate with customers through platforms such as WhatsApp, Instagram, Facebook, or other social-media services.

When you interact with us through these platforms, your information may also be processed by the respective platform according to its own privacy policy and terms.

We recommend reviewing the privacy settings and policies of the platforms you use.

7. Marketing Communications

With your consent where required, we may send you information about:

• New collections;

• Handloom launches;

• Special offers;

• Events;

• Promotions;

• Brand updates; and

• Other products or services that may be relevant to you.

You can opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may continue to receive essential service communications, such as order confirmations, delivery updates, payment notifications, or important account information.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of information where legally applicable;

• Withdraw consent where processing is based on consent;

• Opt out of certain promotional communications; and

• Raise a complaint or grievance regarding the processing of your information.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

To exercise an applicable privacy right, please contact us using the details provided below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.

Pallabi’s Closet is not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of any third-party service you access through our website.

13. International Data Processing

Some of our technology, payment, hosting, analytics, communication, or other service providers may process information outside India.

Where applicable, such processing will be carried out subject to relevant contractual, technical, organizational, and legal safeguards.

14. Data Breaches & Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and notify relevant individuals or authorities as required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be published on this page along with an updated “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Pallabi’s Closet

Email: pallabiscloset@rediffmail.com
Phone/WhatsApp: 8403876239 / 9101226344
Business Address: Dolaigaon, Bhatipara, Near Hari Mandir, Bongaigaon, Assam - 783380
Grievance Officer: Pallabi Pegu
Grievance Email: 

We will make reasonable efforts to respond to privacy-related requests and grievances within the timeframe required by applicable law.

17. Consent

By using the Pallabi’s Closet website and providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Where consent is legally required for a particular activity, we will seek the appropriate consent before carrying out that activity.

Pallabi’s Closet
Rooted in heritage. Woven for today.