Terms and Conditions

Welcome to Pallabi’s Closet. These Terms & Conditions govern your access to and use of our website, products, services, and online shopping experience. By visiting our website or purchasing from us, you agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order.

1. About Pallabi’s Closet

Pallabi’s Closet is a traditional handloom clothing brand dedicated to celebrating Indian textile heritage through thoughtfully curated and designed clothing. Our collections may include Mising textiles, Mekhela Sador, sarees, traditional and contemporary ethnic wear, kurta sets, jackets, bridal wear, and other handloom products.

2. Product Information

We make every effort to display our products, colours, designs, measurements, fabrics, and details as accurately as possible.

As our products may be handmade or handwoven:

• Minor variations in colour, texture, weave, motifs, embroidery, or finish may naturally occur.

• Such variations are characteristics of handcrafted and handloom textiles and should not necessarily be considered defects.

• Colours may appear slightly different depending on your screen, device, lighting, or photography.

• Measurements may have minor variations due to manual cutting, weaving, stitching, or finishing.

We consider these individual characteristics part of the beauty and authenticity of handloom craftsmanship.

3. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Pallabi’s Closet reserves the right to change product prices, offers, discounts, or promotions at any time. Any price change will not affect an order that has already been successfully confirmed, except where required by applicable law.

Applicable taxes, shipping charges, or other additional charges, if any, will be displayed during the checkout process.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, contact number, and payment information.

An order is considered confirmed only after successful payment and confirmation by Pallabi’s Closet.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

• Product unavailability;

• Incorrect pricing or product information;

• Suspected fraudulent or unauthorized transactions;

• Incomplete or inaccurate customer information; or

• Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, any eligible refund will be processed through the original payment method or another appropriate method.

5. Payment

We may offer payment options through third-party payment service providers.

Pallabi’s Closet does not directly store complete card, banking, UPI, or other sensitive payment credentials unless specifically required and lawfully permitted.

By making a payment, you confirm that you are authorized to use the selected payment method.

6. Shipping & Delivery

We aim to dispatch orders within the timeframe communicated on the website or at checkout.

Delivery timelines may vary depending on the destination, courier availability, weather, holidays, public events, and other circumstances beyond our control.

Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances beyond our reasonable control may not be attributable to Pallabi’s Closet.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Returns, Exchanges & Refunds

Our return, exchange, cancellation, and refund conditions will be governed by the Return & Refund Policy published separately on our website.

Certain products may be non-returnable or non-exchangeable, particularly:

• Made-to-order products;

• Customized or personalized products;

• Certain bridal or occasion-wear pieces;

• Products specifically identified as non-returnable on the product page; and

• Products returned after the applicable return period.

Any return or exchange must comply with the conditions and timeframe specified in our Return & Refund Policy.

Nothing in this policy is intended to limit any rights available to consumers under applicable law.

8. Handloom & Artisan Variations

Pallabi’s Closet celebrates traditional handloom and artisan craftsmanship.

Slight irregularities, variations in weave, texture, colour, motifs, or finishing may occur because of the handcrafted nature of the products. These characteristics may differ from machine-produced garments and contribute to the individuality of each piece.

Where a product contains natural or traditionally processed materials, reasonable variations may also occur.

9. Intellectual Property

All content appearing on the Pallabi’s Closet website—including but not limited to:

• Brand name and logo;

• Product photographs;

• Product descriptions;

• Website design;

• Graphics;

• Text;

• Videos;

• Illustrations;

• Original designs; and

• Other creative materials

is owned by, licensed to, or used with permission by Pallabi’s Closet and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

10. User Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to provide accurate information and to notify us promptly if you believe your account has been accessed without authorization.

Pallabi’s Closet reserves the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud, abuse, or violation of these Terms.

11. Website Use

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not attempt to:

• Gain unauthorized access to our website or systems;

• Introduce malicious software or harmful code;

• Interfere with website security or functionality;

• Copy or commercially exploit website content without permission; or

• Use our website in a manner that violates applicable law.

12. Promotions & Offers

Promotional offers, discounts, coupon codes, and special campaigns may be subject to additional terms.

Unless otherwise stated:

• Offers cannot be combined;

• Promotional codes cannot be exchanged for cash;

• Offers may have limited validity; and

• Pallabi’s Closet may withdraw or modify an offer subject to applicable law.

Any material conditions applicable to a promotion will be communicated at the time of the offer.

13. Third-Party Services & Links

Our website may contain links, integrations, or services provided by third parties, including payment gateways, logistics providers, social media platforms, or other service providers.

Pallabi’s Closet is not responsible for the independent policies, content, security, or practices of third-party websites or services.

Your use of such services may be subject to the third party's own terms and policies.

14. Social Media

Pallabi’s Closet may provide links to or interact with platforms such as Instagram, Facebook, WhatsApp, or other social media services.

Any communication or interaction through these platforms may also be subject to the respective platform's terms, policies, and privacy practices.

15. Privacy

We value your privacy and handle personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as necessary to provide products, process orders, communicate with customers, prevent fraud, and comply with applicable legal obligations.

16. Disclaimer

We strive to keep all website information accurate and updated. However, occasional typographical errors, technical errors, photographic differences, or inaccuracies may occur.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Pallabi’s Closet shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

18. Force Majeure

Pallabi’s Closet shall not be responsible for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, floods, fires, strikes, transportation disruptions, government restrictions, epidemics, technical failures, or other extraordinary circumstances.

19. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and jurisdictional requirements, disputes arising in connection with these Terms or purchases from Pallabi’s Closet shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the business.

20. Changes to These Terms

Pallabi’s Closet may update these Terms & Conditions from time to time to reflect changes in our business, products, services, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

21. Contact & Grievance Redressal

For questions, complaints, returns, order-related concerns, or other customer-support matters, please contact us through the contact details provided on our website.

Pallabi’s Closet
Email: pallabiscloset@rediffmail.com
Phone/WhatsApp: 8403876239 / 9101226344
Business Address: Dolaigaon, Bhatipara, Near Hari Mandir, Bongaigaon, Assam - 783380
Grievance Officer: Pallabi Pegu
Grievance Email:

We aim to acknowledge and address customer concerns within the timelines required under applicable law.

22. Acceptance

By accessing our website, creating an account, placing an order, or purchasing a product from Pallabi’s Closet, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.

Thank you for choosing Pallabi’s Closet and supporting traditional handloom craftsmanship.